Last updated: December 5, 2025

Thank you for your purchase. Below you will find our shipping policy for all orders.

Processing Time: All orders are processed within 1–3 business days. Orders are not shipped on weekends or public holidays.

Shipping Confirmation & Tracking: You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

Damaged Packages: If your order arrives damaged, please contact our customer service team as soon as possible.

Missing Packages: If you have not received your package, please complete the declaration form below so we can assist you in resolving the issue.

Returns

Not satisfied with your order?

You have the right to return your purchased products up to 30days completly free of charge, no questions asked.

Before returning your order, please contact our customer service team at returns@deepdialogue.games
Our team will be happy to assist you and guide you through the next steps.

Returns are free of charge if you contact our customer service team in advance and use the return label we provide.

Please note:
If a return is made without prior authorization or without using our return label, we unfortunately cannot reimburse the shipping costs.