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Terms & Services

1. Scope

These Terms and Conditions (“Terms”) apply to all purchases made by consumers (“Customer”) through the online store operated by:

DeepDialogue LLC (referred to as “we,” “us,” or “Seller”).

By placing an order, you agree to these Terms. Any conflicting terms from the Customer are not accepted unless explicitly agreed to in writing.

A “Customer” is any individual purchasing products for personal, non-commercial use.

 

2. Formation of Contract

2.1 Product Listings

All product descriptions in our online store are non-binding and do not constitute a legal offer.

2.2 Placing an Order

By completing the checkout process and clicking the order button, you submit a binding offer to purchase the items in your cart.

2.3 Acceptance of Order

We may accept your order by:

  • Sending an order confirmation email
  • Shipping the product
  • Requesting payment

The contract is formed at the moment one of these actions occurs.

If we do not accept your order within 5 days, the offer is considered declined.

2.4 Express Payment (e.g. PayPal)

If you choose an express payment method (e.g. PayPal Express), your order is accepted immediately upon completing the payment process.

2.5 Order Storage

We store your order details and send them to you via email. However, the contract text may not be accessible on our website afterward.

2.6 Order Corrections

Before submitting your order, you can correct your information using standard browser and checkout tools.

2.7 Language

These Terms are provided in English.

2.8 Communication

Order processing and communication take place via email.
You are responsible for providing a valid email address and ensuring you can receive our emails (including checking spam folders).

 

3. Right of Withdrawal / Returns

Customers may have the right to cancel or return their order.

Details regarding returns, cancellations, and refunds are provided in our Return Policy.

 

4. Prices and Payment

4.1 Pricing

All prices are listed in USD and include applicable taxes unless otherwise stated.
Shipping costs are shown separately at checkout.

4.2 International Orders

For international deliveries, additional costs (e.g. customs duties, taxes, currency fees) may apply and are the responsibility of the Customer.

4.3 Payment Methods

Available payment methods are displayed during checkout.

4.4 Payment Due

Payment is due immediately upon order completion unless otherwise stated.

 

5. Payment Providers

We may use third-party payment providers such as:

  • PayPal
  • Stripe / Shopify Payments
  • Klarna
  • Mollie
  • Credit card providers

These providers process payments under their own terms and conditions.

We reserve the right to refuse certain payment methods based on risk or credit checks.

 

6. Shipping and Delivery

6.1 Delivery

Products are shipped to the address provided at checkout.

If you use PayPal or similar services, the address stored with that provider may be used.

6.2 Failed Delivery

If a package cannot be delivered and is returned to us, the Customer may be responsible for additional shipping costs.

6.3 Risk of Loss

Risk of loss and title for products pass to you once the product is handed over to the shipping carrier.

6.4 No Local Pickup

Local pickup is not available.

 

7. Warranty

All products are covered by applicable legal warranty rights.

If a product is defective or damaged, you are entitled to remedies in accordance with applicable consumer protection laws.

 

8. Limitation of Liability (U.S. Standard Addition)

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the amount paid for the product

This does not apply where liability cannot be excluded by law (e.g. gross negligence, personal injury).

 

9. Intellectual Property

All content on this website, including branding, product design, text, and images, is the property of DeepDialogue LLC and may not be used without permission.

 

10. Governing Law

These Terms are governed by the laws of the United States and the state in which DeepDialogue LLC is registered, without regard to conflict of law principles.

 

11. Changes to These Terms

We reserve the right to update these Terms at any time.
The latest version will always be available on our website.

 

12. Contact

If you have questions about these Terms, contact us at:

Email: [email protected]

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